{"id":8782,"date":"2019-02-04T21:54:05","date_gmt":"2019-02-04T19:54:05","guid":{"rendered":"https:\/\/muumimukitrahaksi.fi\/terms-and-conditions\/"},"modified":"2026-02-24T11:54:48","modified_gmt":"2026-02-24T09:54:48","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/muumimukitrahaksi.fi\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

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Terms and Conditions<\/h1>\n

[\/vc_column_text][vc_separator color=”sky” border_width=”3″ el_width=”20″][vc_row_inner type=”boxed”][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1560084426962{padding-right: 60px !important;padding-left: 60px !important;}”][vc_column_text css=””]<\/p>\n

Shipping costs<\/h4>\n

The shipping costs are calculated by the country of destination, the weight of the items and by the selected shipping method. You can find the exact shipping costs for your order at the checkout page after filling your address information.<\/p>\n

We are not responsible for any potential customs, duties, taxes or other fees that the country of destination may charge.[\/vc_column_text][vc_separator][vc_column_text css=””]<\/p>\n

Delivery methods<\/h4>\n

We offer UPS Standard, UPS Express, DHL, Bring, Omniva and Finnish Posti Priority for our overseas customers depending on your location. You will find all available shipping options at the checkout page after filling your shipping address.[\/vc_column_text][vc_separator][vc_column_text]<\/p>\n

Local pickup<\/h4>\n

Local pickup is offered only to customers located in Finland. If you chose local pickup you should contact us via email info@muumimukitrahaksi.fi to set up a time and date for the pick up. Our office is located at Ohrakatu 2 B1, Turku Finland.[\/vc_column_text][vc_separator][vc_column_text css=””]<\/p>\n

Delivery time<\/h4>\n

We ship orders from Monday to Friday. The delivery time overseas is between 2 to 14 days depending on your location and the selected shipping method. More accurate prediction will be given at the checkout page after filling your shipping address.[\/vc_column_text][vc_separator][vc_column_text]<\/p>\n

Force majeure<\/h4>\n

We are not responsible for any damage due to a force majeure event. Force majeure is an unexpected event or change of circumstances that is out of the influence of Mukilaakso Oy.[\/vc_column_text][vc_separator][vc_column_text css=””]<\/p>\n

Returns and exchanges<\/h4>\n

We abide by the Finnish Consumer Protection act. The product can be changed or returned within 14 days. We are not responsible for any expenses that may be caused for changing or returning the product. All the products are sold in the condition described in the product description. If you have questions about the condition, ask before placing an order.<\/p>\n

Customer returns must always be reported in writing within 14 days of receiving the order. Failing to pick up a shipment does not constitute a customer return. For uncollected shipments, both the actual costs charged by the shipping company for the return shipment and a \u20ac15 fee to cover handling costs will be charged.[\/vc_column_text][vc_separator][vc_column_text css=””]<\/p>\n

Payment methods<\/h4>\n

We offer Klarna, PayPal, Visa, Mastercard and American Express together with a wide range of Finnish\/Scandinavian banks, and various mobile payment options such as Apple Pay and MobilePay.<\/p>\n

You can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment, please visit Klarna\u2019s website<\/a>.<\/p>\n

PSP<\/p>\n

The payments and transactions are provided by Paytrail Oyj (2122939-7) in co-operation with Finnish banks and international credit institutions. Paytrail Oyj will appear on the receipt as the recipient of the payment. In reclamation situations please contact the service provider.<\/p>\n

Paytrail Oyj, Company ID: 2122839-7
\nInnova 2
\nLutakonaukio 7
\n40100 Jyv\u00e4skyl\u00e4
\nTelephone: 020 718 1830
\nwww.paytrail.com<\/a><\/p>\n

[\/vc_column_text][vc_separator][vc_column_text css=””]<\/p>\n

Faulty items and missing shipments<\/h4>\n

We are not responsible for products damaged by the shipping companies we use. If you can prove that the damage was caused by negligent packaging, we will send a replacement product. If a replacement product is not available, we will refund the damaged item.<\/p>\n

If the transport company concludes, after completing its investigation, that the shipment has been lost, we will resend the products contained in the shipment to the customer. If the products in the shipment are no longer available, we will refund those items.[\/vc_column_text][vc_separator][vc_column_text]<\/p>\n

Terms of Service<\/h4>\n

Terms of service of Personal Data Act (523\/99) 10 \u00a7<\/p>\n

Register holder<\/strong><\/p>\n

Mukilaakso Oy
\nCompany ID: 2840408-2
\nOhrakatu 2 B1
\n20740 Turku<\/p>\n

Person in charge of the register<\/p>\n

Rasmus Rantanen
\ninfo@muumimukitrahaksi.fi
\n+358 44 2449696<\/p>\n

The name of the register<\/strong><\/p>\n

Mukilaakso Oy customer register<\/p>\n

The purpose of processing personal data<\/strong><\/p>\n

The register is used for customer relations, delivering and processing orders, enhancing customer experience, analytics and statistics, target marketing and preventing malpractice.<\/p>\n

Information contents of the register<\/strong><\/p>\n

Basic customer information: last name, first name,\u00a0 street address, zip code, city, mobile phone number, email address, order history and tracking information for the order.<\/p>\n

Regular information sources<\/strong><\/p>\n

Customers basic information are recorded in the order placing process.<\/p>\n

Regular information admissions<\/strong><\/p>\n

We may hand over some necessary information to carriers to ensure the delivery.<\/p>\n

When necessary, we may hand over information to public authorities. We always inform the customer about the request for information, if it’s permitted by law.<\/p>\n

Principles of the protection of the register<\/strong><\/p>\n

The register holders information system and files are protected by standard use technical protection methods. The access rights to the register require a personal username and password. These are granted only to personnel who work for the register holder and possess the necessary qualifications.[\/vc_column_text][vc_separator][vc_column_text]<\/p>\n

PRIVACY POLICY<\/strong><\/h4>\n

Privacy policy 1.1.2018<\/p>\n

Register holder<\/strong><\/p>\n

Mukilaakso Oy
\nCompany ID: 2840408-2
\nOhrakatu 2 B1
\n20740 Turku<\/p>\n

What information are collected?<\/strong><\/p>\n

The register will hold customers first name, last name, street address, zip code, city, country, email address, mobile phone number, preferred language and currency. For business customers we will also record company name, company ID and VAT number. Other information, like order content, payment method and delivery method are also recorded.<\/p>\n

Where do we use the information?<\/strong><\/p>\n

The register is used for customer relations, delivering and processing orders, enhancing customer experience, analytics and statistics, target marketing and preventing malpractice.<\/p>\n

The legal premise for handling customer information is a contract, consent or justifiable interest.<\/p>\n

We have taken into account the European Union General Data Protection Regulation law and its requirements in the processing of personal data.<\/p>\n

How long is my personal data being stored?<\/strong><\/p>\n

We will store your personal information as long as necessary to fulfill the use of the register.<\/p>\n

In addition to that, some information might have to be stored longer, if it’s necessary in fulfilling certain legal obligations or responsibilities, such as accounting.<\/p>\n

Information admissions to third parties<\/strong><\/p>\n

We may hand over some necessary information to carriers to ensure the delivery.<\/p>\n

When necessary, we may hand over information to public authorities. We always inform the customer about the request for information, if it’s permitted by law.<\/p>\n

We do not hand over personal information to third parties for advertising or marketing purposes.<\/p>\n

Customers’ rights<\/strong><\/p>\n

As a customer you have the following rights: right to revise, right to retract consent and right to remove your personal information.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1502815496162{padding-top: 80px !important;}”][vc_column][vc_column_text] Terms and Conditions [\/vc_column_text][vc_separator color=”sky” border_width=”3″ el_width=”20″][vc_row_inner type=”boxed”][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1560084426962{padding-right: 60px !important;padding-left: 60px !important;}”][vc_column_text css=””] Shipping costs The shipping costs are calculated by the country of destination, the weight of the items and by the selected shipping method. You can find the exact shipping costs for your order at the […]<\/p>\n","protected":false},"author":1,"featured_media":104188,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-8782","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nMuumimukit Rahaksi - Terms and Conditions<\/title>\n<meta name=\"description\" content=\"Terms and Conditions for Muumimukit Rahaksi online store orders. We offer worldwide shipping. 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