Frequently asked Questions
Do you have worldwide shipping?
Yes we do! You can place orders from every corner of the world. Shipping costs vary depending on your location, the weight of the items and the selected shipping method. The exact shipping cost will be calculated at the checkout page.
What shipping methods do you offer?
We offer UPS Standard, UPS Express, UPS Express Saver, UPS Access Point, DHL Parcel Connect and Finnish Posti Priority for our international clients depending on your location.
Can I pick up my order?
Yes you can! You should contact us and arrange the time and date via email at firstname.lastname@example.org. Our address is Ohrakatu 2 B1, Turku Finland.
We ship orders every day of the week. The delivery time overseas is between 2 to 14 days depending on your location and the selected shipping method. More accurate prediction will be given at the checkout page.
What payment methods do you offer?
We offer PayPal, Visa, Mastercard and American Express together with a wide range of Finnish/Scandinavian banks, and MobilePay.
Buy now pay later?
At this time we don’t offer this service for international clients.
Can I pay with cash when picking up the products?
Unfortunately not, the payment has to be made before the pick up.
Does the person who made the purchase and the recipient have to be the same person?
No. When filling an order you can choose the delivery address and billing address separately. Please note that you should also fill in the recipients phone number to the delivery address information.
Do you also buy Moomin products?
Yes we do! If you’d like to part with your collection, contact us via email email@example.com.
Can I be sure that the products will arrive?
We have been doing this since 2014 and we’d like to think that we don’t have any unsatisfied customers. We have sent over tens of thousands of products across the world and every single one has found their way. We are also an official Moomin Characters licensee.
Returns and exchanges?
We abide by the Finnish Consumer Protection act. The product can be changed or returned within 14 days. We are not responsible for any expenses that maybe caused for changing or returning the product. All the products are sold in the condition described in the product description. If you have questions about the condition, ask before placing an order.
Are you selling authentic Moomin items?
All the items we sell are official, authentic and licensed Moomin products. We are an official ©Moomin Characters TM licensee.